Terms of Service

Effective: April 1, 2026  ·  Version 1.2

These terms govern your use of Reclaim. By creating an account you agree to these terms. If you do not agree, do not use the app.

1. What Reclaim does

Reclaim identifies potential billing errors and overcharges in your bank transactions and generates recovery emails you can send to merchants. Reclaim does not guarantee recovery of funds. Results depend entirely on merchant responses.

2. Your account

• You must be at least 17 years old
• You are responsible for keeping your credentials secure
• One account per person — no sharing

3. Subscriptions and payments

• Billed through Apple In-App Purchase
• Auto-renew unless cancelled at least 24 hours before renewal
• Manage or cancel in iPhone Settings → Apple ID → Subscriptions
• Refunds handled by Apple under their standard refund policy
• Tax professional services are non-refundable once work has commenced

4. Tax and financial services

Reclaim connects you with independent licensed tax professionals who are not employees of Reclaim. Reclaim is not responsible for their advice or work.

IRS Circular 230 Disclosure: Nothing in the app constitutes legal, financial, or tax advice from Reclaim itself. Tax advice cannot be used for the purpose of avoiding tax penalties.

5. Bank and Gmail connections

• Bank connections are read-only — we cannot move or modify your funds
• Gmail used only to send approved recovery emails and detect replies
• Disconnect either integration in Settings at any time

6. Acceptable use

You may not use Reclaim to:

• Submit false or fraudulent recovery claims
• Harass or threaten merchants
• Attempt to recover charges you knowingly authorised
• Reverse engineer, scrape, or copy any part of the app
• Use the app for any unlawful purpose

7. Limitation of liability

Reclaim's liability is limited to subscription amounts paid in the 12 months preceding any claim. We are not liable for indirect, incidental, or consequential damages.

8. Termination

Delete your account anytime in Settings. We may terminate accounts that violate these terms. Your data is deleted per our Privacy Policy upon termination.

9. Changes to these terms

We will notify you of material changes by email and in-app notification at least 14 days before they take effect. Continued use constitutes acceptance.

10. Governing law

These terms are governed by applicable law. Disputes will be resolved through binding arbitration except where prohibited by local law.

11. Contact

• Support: support@getreclaimapp.store
• Legal: privacy@getreclaimapp.store
• Website: getreclaimapp.store/support